Systems for ecommerce
Every abandoned cart with no follow-up is a sale you already paid for in traffic.
Orkidia replies to your customers instantly, recovers carts, and re-engages inactive shoppers — without your support team getting swamped at 8pm.
20 min · we look at your operation and what would fit
Orkidia · Ecommerce
System activeSara N.
Order #4798
Next action
Send tracking
Tracking sent to Sara N.
18:05
Iván C.'s cart recovered
17:48
The diagnosis
The customer asking about their order waits hours for an answer that should take seconds.
Carts get abandoned and nobody does any real follow-up beyond a generic automated email. You don't know who bought what or when the right moment is to reach them again.
And every return or issue eats up time from someone who should be selling, not putting out support fires.
The system
How it works inside.
This isn't a generic software mockup — it's literally the logic every incoming message follows.
Abandoned cart detected — Iván C.
Orkidia · Ecommerce
System activeNew
1Javier R.
Order #4821
In progress
2Sara N.
Order #4798
Next action
Send tracking
Iván C.
Abandoned cart
Resolved
1Marina D.
Order #4790
Recent activity
Tracking sent to Sara N.
18:05
Iván C.'s cart recovered
17:48
Invoice issued for order #4790
17:30
Intake
Every message, form, or call enters the system without anyone copying it over by hand.
Classification
The system identifies who it is, what they need, and where they are in the process.
Action
It replies, books, or notifies as needed — instantly, without waiting for someone to see it.
Control
Everything gets logged and stays visible, so the team always knows what's happening and with whom.
The solution
Four modules, one system for your store.
Each module works on its own or as part of the full system — start with the one that solves your actual bottleneck.
The customer's entire history, in one place.
You know exactly what each customer bought and what you talked about without searching three different places — replies with real context, not from zero.
Sara N.
Order #4798 · Customer since 2023
Last interaction Today · WhatsApp
Next action Send tracking
Instant replies, any time of day.
A customer asking about their order at eight in the evening doesn't wait until tomorrow — fewer complaints and more confidence in every purchase.
Where's my order #4798?
On its way, arriving tomorrow. Sending you the tracking link.
Replied in 20s
Abandoned carts, recovered.
The cart left halfway through gets exactly the right message at exactly the right moment, and often ends in a sale — sales you'd already written off.
Abandoned cart
Reminder sent
Discount applied
Purchase completed
Confirmations and invoicing, on autopilot.
Confirmations, shipment tracking, and invoicing go out on their own, with nobody having to touch them by hand — less time firefighting, more time selling.
Down the road
This is the system you start with, not the ceiling. If your operation grows — more volume, more channels, more brands — the system adds new modules on top of what's already working, instead of replacing it.
How we work with you
Here's what working with us would look like for your store.
Diagnosis
We analyze where sales are slipping away today: carts, support, post-purchase follow-up.
Design
The system connects to your store and your actual operation, not a generic ecommerce flow.
Implementation
Live without stopping the business or touching your current stack more than necessary.
Follow-through
We fine-tune it using the first real sales cycles.
The filter
We don't work with everyone, and we'd rather say so upfront than later.
We're a fit if
- You already have a flow of customers, but you're losing them for lack of a system
- Your team depends on one specific person remembering to do something
- You want an edge that sticks, not a six-month patch
We're not a fit if
- You're looking for the cheapest tool on the market
- You need results without changing any internal process
- You don't have enough operation yet for a system to actually have something to organize
We work with a limited number of companies per quarter so we can build each system to measure. If you're a fit, let's talk.
This is how we think and how we work, beyond this sector.
See how we workBefore you reach out
What you're probably wondering.
How much does this cost?
How long until it's up and running?
Does my team need to know tech?
Let's start
Book a diagnostic call for your store.
A 20-minute call to understand your operation and tell you, straight up, whether Orkidia is a fit.
Or book directly
Pick the slot that works best for you.
Or message us directly
Message us on WhatsApp — we schedule calls, we don't cold-call.
Message on WhatsAppWhat happens when you reach out